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Medical Front Desk Coordinator

1 month ago

Summerville, South Carolina, United States Gather Health Full time
About the Role

We are seeking a highly organized and motivated Practice Operations Partner to join our team at Gather Health. As the first point of contact for our patients, you will play a critical role in ensuring a positive and welcoming experience for our patients and their families.

Key Responsibilities
  • Welcome patients as they enter the clinic and communicate their arrival to the relevant care-team members
  • Handle incoming calls and messages, addressing or triaging requests such as appointment scheduling, form completion, medication refills, and more
  • Initiate outbound administrative requests by phone and in writing, such as medical record requests and specialty appointment booking
  • Sort and triage incoming mail and faxes, including scanning and e-filing documents
  • Provide information and facilitate office tours for patients interested in joining our practice
  • Assist the Practice Operations Manager with administrative tasks, such as ordering supplies, scheduling, and more
  • Verify patient insurance via phone or online and collect applicable copays for services
  • Assist with scheduling follow-up appointments and referral appointments
  • Assist with scheduling transportation for our patients
  • Prepare and submit accurate insurance claims within the required timeframes
  • Resolve claims issues with third-party insurance carriers and facilitate requested information in a timely fashion
  • Engage with patients and their family members/caretakers to resolve claim issues and other insurance hurdles
  • Provide additional documentation needed for timely claims processing, conducting research and preparing for appeals
  • Provide support to colleagues as needed in a team-based environment to ensure our patients receive the highest quality of service and care possible
Requirements
  • High school diploma or G.E.D.
  • Minimum of two years of experience working a front desk function in a medical clinic
  • Strong interpersonal skills with experience working in settings requiring frequent communication via phone and in-person
  • Experience with basic office tools such as email, Outlook calendar, and more
  • Strong verbal, written, and reading comprehension skills in English
  • Ability to work physically in a clinic 8am to 5pm Monday through Friday
  • Ability to work for any employer in the United States
Preferred Requirements
  • Strong knowledge of Medicare billing and CPT coding
  • Experience with Athena or another Electronic Health Record software
  • Experience working in a primary care setting
  • Experience with seniors, under-served populations, individuals with disabilities, or other complex social needs
  • Bilingual in English and one of the following other languages: Spanish, Vietnamese, Haitian Creole, Cape Verdean
What We Offer

Gather Health is a mission-based organization passionate about changing the way seniors experience primary care. We offer a competitive pay and benefits package, including:

  • Paid Time Off (total of 3 weeks per year PTO that accrues with each pay period)
  • 11 Paid Holidays
  • Medical insurance coverage (health, dental, vision) with no waiting period for enrollment
  • Short and Long-Term disability insurance at no cost to you
  • Basic life insurance coverage at no cost to you
  • 401K plan with 100% match up to 4% of income
  • Employee Assistance Program at no cost to you
  • Free onsite parking
  • Supplemental benefits available for discounted prices (legal services, Aflac, hospital indemnity, accidental death & dismemberment, etc.)
Next Steps

We are excited to learn more about your qualifications and experience. Please submit your application, and we will be in touch to schedule an exploratory conversation via Zoom or phone.