Customer Service Representative

2 weeks ago

Summerville, South Carolina, United States Harmony Senior Services Full time
Why Harmony?

We offer a comprehensive benefits package, including 401k and full-time/part-time benefits, as well as employee referral bonuses and incentives. Our training and development programs help you grow in your career, and we prioritize work-life balance and flexible scheduling.

Job Description

STATEMENT OF JOB:

The concierge/receptionist performs a variety of administrative support duties, including greeting visitors, answering phones, and taking accurate messages. They monitor the walkie-talkie, door security system, and fire panel as needed, and complete administrative tasks such as filing and making copies.

Responsibilities
  • Transfers calls or takes messages in a courteous and friendly manner
  • Fills out and logs service request forms for residents and/or staff
  • Monitors and greets visitors to the community
  • Keeps the front desk and lobby area clean and neat at all times
  • Sells meal tickets and accounts for them by payroll deduction or personal check
  • Ensures the security of the building by monitoring resident sign-in and sign-out logs and visitor registration logs, and periodically checks entrances/exits to ensure the community is secure
  • Attends in-services and staff meetings as required
  • Completes all other duties as assigned
Requirements
  • Must possess a high school diploma or GED
  • Must be considerate, neat, well-groomed, and professional in appearance, and dress in a professional manner
  • Must have experience in administration functions
  • Must answer phones in a polite and professional manner
  • Must be organized and able to work well with others as part of a team
  • Must be polite and considerate to residents, visitors, co-workers, and management team
  • Must be able to effectively communicate both verbally and in writing
  • Must be able to sit for extended periods of time
  • Must be able to function effectively in a busy environment and be able to multi-task
  • Must be willing to work a flexible schedule that includes weekends and holidays
  • Must attend all required in-services and staff meetings

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