Customer Service Representative

2 weeks ago


Scranton, Pennsylvania, United States GP Mobile Full time
Job Overview

The Retail Associate Manager plays a pivotal role in leading and developing the store team to deliver exceptional customer experiences and drive business results at GP Mobile, a T-Mobile Premium Retailer.

Key Responsibilities:
  • Infuse every store's Mobile Associate with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
  • Ensure every customer need is met, and employees build customer confidence by making their experience comfortable, simple, and problem-solving.
  • Complete observations of Mobile Associate interactions with customers, including feedback, for development, training, and coaching conversations.
  • Effectively manage customer wait time, stay up-to-date on products, services, and promotions, and lead by example.
  • Interact directly with Mobile Associate to ensure they meet and/or exceed defined, monthly success measurements, complete assigned training on time, and maintain the quality of the overall store environment.
The Experience You'll Bring:
  • 1 year customer service and/or sales experience, retail environment preferred.
  • Available to work a varied schedule, including nights, weekends, and holidays.
  • Ability to lead and mentor people to deliver great results.
  • Outstanding communicator with the ability to interact with teammates and customers.
What's in It for You:
  • Competitive base pay, plus commissions.
  • Benefits for part-time and full-time employees.
  • Medical, dental, and vision benefits.
  • 401K Plan.
  • Generous paid time-off programs.
  • Phone service discounts.
  • Serious growth potential for your career.

At GP Mobile, we're revolutionizing the wireless industry, and we need someone like you to join our team. If you're ready to explore what could become the career move of a lifetime, apply today



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