Traffic Operations Specialist

1 month ago


Anaheim, California, United States ViaPlus by VINCI Highways Full time
About ViaPlus by VINCI Highways

ViaPlus by VINCI Highways is a global mobility company specializing in revenue and services management solutions for the transportation industry. Our cutting-edge technology facilitates high-volume transactions, customer operations, and data analytics for seamless multimodal mobility.

We are committed to technical innovation and promoting a positive mobility experience for all. Our team of experts works tirelessly to deliver the highest performance and safety standards.

Job Summary

We are seeking a skilled Traffic Operations Specialist to join our team. The successful candidate will be responsible for performing system checks, monitoring video surveillance systems, and dispatching duties. Strong data entry skills and excellent attendance and punctuality are essential for this role.

Key Responsibilities
  • Perform system checks to verify video surveillance system cameras and toll collection systems
  • Monitor video monitors to locate vehicle accidents, mechanical breakdowns, or dangerous debris
  • Dispatch duties and maintain a 24-hour log of calls handled by CAS
  • Hourly checks of workstations to confirm VSS cameras and toll collection systems are working
  • Record traffic accidents/major incidents onto DVDs
  • Prepare monthly reports related to events occurring in the 91 Express Lanes and CAS response times
Requirements
  • High school diploma or general education degree (GED)
  • At least one (1) year of customer service experience preferred
  • Strong data entry skills and excellent attendance and punctuality
  • Excellent computer skills and knowledge of Microsoft Office programs
Work Environment

The work environment is usually moderate to loud. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds.



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