Service Desk Analyst
1 week ago
Job Title: Service Desk Analyst
Job Summary:
We are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for internal employees, providing technical support and assistance with IT-related issues.
Key Responsibilities:
- Provide technical support and assistance to internal employees via phone, email, and in-person
- Diagnose and resolve IT-related issues, including hardware, software, and network problems
- Document and track incidents, including root cause analysis and resolution
- Collaborate with internal teams to resolve complex issues and improve service delivery
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 1-2 years of experience in a Service Desk or IT Support role
- Strong technical skills, including hardware, software, and network troubleshooting
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Knowledge of IT service management principles and practices
Preferred Qualifications:
- ServiceNow ticketing experience
- A+ Certification
- Experience with Dell Servers, Desktops, and Laptops
- Knowledge of mobile devices, including Android, iOS, and Windows
Work Environment:
Our call center is open from 7am-8pm, 7 days a week. We offer 2x 15-minute breaks and a 1-hour lunch break. Our team is dynamic and laid-back, with a focus on providing excellent customer service.
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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