Service Desk Analyst

1 week ago


Charlotte, North Carolina, United States TEKsystems Full time
Job Description

Job Title: Service Desk Analyst

Job Summary:

We are seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be the primary point of contact for internal employees, providing technical support and assistance with IT-related issues.

Key Responsibilities:

  • Provide technical support and assistance to internal employees via phone, email, and in-person
  • Diagnose and resolve IT-related issues, including hardware, software, and network problems
  • Document and track incidents, including root cause analysis and resolution
  • Collaborate with internal teams to resolve complex issues and improve service delivery
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 1-2 years of experience in a Service Desk or IT Support role
  • Strong technical skills, including hardware, software, and network troubleshooting
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of IT service management principles and practices

Preferred Qualifications:

  • ServiceNow ticketing experience
  • A+ Certification
  • Experience with Dell Servers, Desktops, and Laptops
  • Knowledge of mobile devices, including Android, iOS, and Windows

Work Environment:

Our call center is open from 7am-8pm, 7 days a week. We offer 2x 15-minute breaks and a 1-hour lunch break. Our team is dynamic and laid-back, with a focus on providing excellent customer service.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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