Hotel Guest Services Agent
2 days ago
About Our Benefits
At Home2 Suites by Hilton Detroit-Troy, we believe in taking care of our team members. That's why we offer a range of benefits to support your physical, mental, and financial well-being.
About the Role
We are seeking a motivated and customer-focused individual to join our front office team as a Front Desk Agent. This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Greet guests promptly and efficiently, using a friendly and welcoming tone. Utilize positive language and maintain a professional demeanor at all times.
- Process guest registrations accurately and efficiently, ensuring all necessary information is collected and entered into the computer system.
- Resolve guest complaints and concerns in a fair and timely manner, using active listening skills and problem-solving abilities.
- Maintain confidentiality and handle sensitive information with discretion.
What We Offer
- An estimated salary of $48,000 - $58,000 per year, depending on experience.
- A comprehensive benefits package, including comprehensive health insurance, retirement plans, and paid time off.
- The opportunity to work in a dynamic and supportive environment.
- Ongoing training and development opportunities to help you grow your career.
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