Hotel Guest Services Agent

2 days ago


Troy, Michigan, United States Home2 Suites by Hilton Detroit-Troy Full time

About Our Benefits

At Home2 Suites by Hilton Detroit-Troy, we believe in taking care of our team members. That's why we offer a range of benefits to support your physical, mental, and financial well-being.

About the Role

We are seeking a motivated and customer-focused individual to join our front office team as a Front Desk Agent. This role requires excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Greet guests promptly and efficiently, using a friendly and welcoming tone. Utilize positive language and maintain a professional demeanor at all times.
  • Process guest registrations accurately and efficiently, ensuring all necessary information is collected and entered into the computer system.
  • Resolve guest complaints and concerns in a fair and timely manner, using active listening skills and problem-solving abilities.
  • Maintain confidentiality and handle sensitive information with discretion.

What We Offer

  • An estimated salary of $48,000 - $58,000 per year, depending on experience.
  • A comprehensive benefits package, including comprehensive health insurance, retirement plans, and paid time off.
  • The opportunity to work in a dynamic and supportive environment.
  • Ongoing training and development opportunities to help you grow your career.


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