Hotel Reception Agent FT 3pm-11pm

2 days ago


Troy, Michigan, United States Home2 Suites by Hilton Detroit-Troy Full time

About the Job

This is a full-time Front Desk Agent position working the PM/afternoon shift from 3-11pm. As a Front Desk Agent, you will be responsible for delivering outstanding service and memorable experiences for each guest.

You will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. Your responsibilities will include greeting customers immediately with a friendly and sincere welcome, using positive and clear speaking voice, listening to understand requests, responding with appropriate action, and providing accurate information such as outlet hours and local attractions.

You will also be responsible for completing the registration process, verifying and imprinting credit cards for authorization, handling cash, making change, and balancing an assigned house bank. Additionally, you will post charges to guest rooms and house accounts using the computer, answer the telephone using positive and clear English communication, and retrieve messages and communicate the content to the guest.



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