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Service Department Director
2 months ago
We are seeking a highly skilled and experienced Service Department Director to join our team at Don Johnson Motors Inc. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our service department, ensuring exceptional customer satisfaction, and driving business growth.
Key Responsibilities- Strategic Planning: Develop and implement effective strategies to drive service department growth, improve customer satisfaction, and increase revenue.
- Team Leadership: Lead and manage a team of technicians and service advisors, providing guidance, training, and coaching to ensure they have the skills and knowledge needed to excel in their roles.
- Compliance and Reporting: Ensure compliance with all regulatory requirements, manufacturer guidelines, and dealership policies, maintaining accurate records and reports as needed.
- Productivity Oversight: Monitor and analyze daily technician productivity, managing payroll records and optimizing efficiency to maximize revenue.
- Quality Control: Conduct regular reviews of repair orders to ensure accuracy and adherence to expectations, guaranteeing the highest quality of service repairs.
- Guest Relations: Foster strong relationships with customers, encouraging repeat business and referrals through exceptional service and ensuring a positive guest experience.
- Service Excellence: Drive a culture of excellence within the service department, eliminating comebacks and enhancing guest satisfaction.
- Facility Maintenance: Ensure the work and waiting areas are well-maintained, creating a welcoming environment for customers and employees alike.
- Industry Liaison: Serve as the primary contact for factory representatives, building and maintaining productive partnerships.
- Tool Management: Manage special tools inventory carefully, ensuring they are always ready and available for use.
- Experience and Education: Minimum of 5 years in automotive service management, with a Bachelor's degree in Business, Automotive Technology, or a related field preferred.
- Technical Knowledge: Comprehensive understanding of vehicle maintenance and repair procedures, proficiency with diagnostic tools and service equipment.
- Leadership and Management: Strong leadership skills with experience managing a team of technicians and service advisors, ability to develop and implement effective training programs.
- Guest Service: Commitment to delivering exceptional guest service, ability to handle guest concerns and resolve issues promptly.
- Financial Acumen: Proficient in budgeting, financial analysis, and cost control, experience with inventory management and parts ordering.
- Communication Skills: Excellent verbal and written communication skills, ability to effectively present information to various stakeholders.
- Technical Proficiency: Familiarity with dealership management systems and service scheduling software, competency in using Microsoft Office Suite (Word, Excel, PowerPoint).
- Problem-Solving: Strong analytical and problem-solving skills, ability to diagnose and address technical and operational issues efficiently.
- Regulatory Knowledge: Understanding of automotive industry regulations and compliance standards, ability to ensure all service practices adhere to legal requirements.
- Personal Attributes: High level of integrity and professional ethics, strong organizational skills and attention to detail.
