Customer Service Representative

4 weeks ago


Pittsburgh, Pennsylvania, United States Citizens Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our Contact Center, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Field customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service recommendations to customers to meet their banking needs
  • Collaborate with colleagues to achieve team goals and objectives
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year of customer-facing experience
  • Strong verbal communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing situations

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and supportive work environment

About Us:

Citizens is a leading financial institution dedicated to providing exceptional customer service and support. We are committed to fostering a culture of inclusivity and respect, and we welcome applications from diverse candidates.



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