Patient Relations Liaison

1 month ago


Salt Lake, Utah, United States Intermountain Health Full time

Job Summary:

We are seeking a skilled Patient Relations Liaison to join our team at Intermountain Health. As a key member of our patient relations team, you will play a critical role in resolving complaints and grievances, improving patient satisfaction, and fostering strong relationships with our patients and customers.

Key Responsibilities:

  • Investigate situations to gather facts necessary for appropriate decision making.
  • Assist in the scheduling and coordination of meetings, including meetings with families.
  • Actively participate in problem identification, documentation, and resolution.
  • Receive incoming calls, resolve problems for patients or customers as appropriate, and complete necessary documentation in the Event System.
  • Triage customer issues and resolve appropriately.
  • Work to resolve complaints or problems in a manner fair to the hospital/facility and to the patient.
  • Responsible for timely follow-up with the patient/family.
  • Answer phones and direct calls as needed.
  • Assist with patient relations efforts, including listening to and resolving patient complaints, and reporting feedback from patients to the appropriate department heads as appropriate.
  • Compose responses to patients/customers.

Requirements:

  • One year clinical/healthcare experience.

Preferred Qualifications:

  • AS 400 & Tandem (HELP2) knowledge & experience.
  • Basic knowledge of medical terminology.
  • Knowledge of applicable tracking software.
  • Computer skills.

Additional Information:

Provide notary services.

Physical Requirements:

Carrying, Hearing/listening, Manual Dexterity, Seeing, Sitting, Standing, Speaking.

Location: Central Laboratory

Work City: Murray

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$26.65

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers and for our Colorado, Montana, and Kansas based caregivers. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.



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