Executive Director

2 weeks ago

East Lansing, Michigan, United States StoryPoint Full time
Job Title: General Manager

At StoryPoint, we are seeking a highly skilled and experienced General Manager to lead our senior living community. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the community, ensuring a safe and productive working and living environment.

Key Responsibilities:
  • Develop and implement sales and operations strategies to drive business growth and improve community performance.
  • Supervise and partner with Community Sales Manager to assess competitive threats and engage in business-to-business sales calls.
  • Implement successful strategies regarding labor, occupancy, expenses, and overall quality enhancement.
  • Assist in the development of community budgets and capital requirements, including forecasting and approving all expenses.
  • Act as a liaison between field operations and the Support Center, building strong relationships with Support Center resources.
  • Perform regular reviews of and make recommendations on all aspects of building needs and preventative maintenance.
  • Provide on-call and overnight coverage as specified by schedule or as needed.
  • Build a high-performing team and maintain employee satisfaction and engagement scores that meet or exceed Company standards.
Requirements:
  • Bachelor's degree in business administration, healthcare administration, hospitality, or related field preferred.
  • Two to four years of experience in operations management with demonstrated success in meeting financial goals specific to senior/retirement living, assisted living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Successful work history in senior living, long-term care, hospitality, restaurant or retail management, or other related fields.
  • Demonstrated success in operating and maintaining a quality, customer service-focused workforce.
  • Experience in successfully recruiting, training, and developing team members; understanding of performance management expectations as guided by the Company.
  • Understanding of facilities management and ensuring systems are maintained properly.
  • Proficient knowledge of computer systems; Microsoft Office Suite.
  • Must satisfactorily meet and be in compliance with the Company's Motor Vehicle Policy standards.
What We Offer:

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work-life benefits.

StoryPoint is an Equal Opportunity Employer.

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