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Event Operations Manager

2 months ago

Forest Park, Georgia, United States The Ritz-Carlton Full time
JOB SUMMARY
Responsible for supporting the planning and execution of meetings and special events. This role plays a key part in implementing departmental strategies.

The position entails ensuring a smooth transition from sales to operations and back to sales for all property events.


CANDIDATE PROFILE
Education and Experience

  • High school diploma or GED; 2 years of experience in event management, food and beverage, sales and marketing, or a related field.
OR

  • 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; 1 year of experience in event management, food and beverage, sales and marketing, or a related field.

CORE WORK ACTIVITIES
Assisting in Managing Meetings and Special Events Operations and Budgets

  • Conducts research and analysis of new products, pricing, and services offered by competitors.
  • Aids in informing the property about all groups that will affect property operations.
  • Supports the execution of the event management strategy that aligns with the company's business objectives.
  • Performs daily inspections of the banquet area to ensure client satisfaction and adherence to quality standards.
Managing Profitability

  • Assists in cultivating relationships with external vendors and establishing pricing and service agreements to enhance the event experience and create additional revenue opportunities for the property.
  • Identifies opportunities to upsell during the event planning process.
  • Aids in managing departmental controllable expenses to meet or exceed budgetary goals.
Ensuring Exceptional Customer Service

  • Fosters an environment in all event management operations that meets or surpasses guest expectations.
  • Sets a positive standard for guest relations.
  • Engages with guests to gather feedback on product quality and service levels.
  • Addresses and resolves guest issues and complaints.
  • Empowers team members to deliver outstanding customer service.
  • Ensures team members are aware of expectations and guidelines.
  • Strives for continuous improvement in service performance.
  • Prioritizes guest satisfaction in all departmental meetings and focuses on ongoing enhancement.

COMPENSATION AND BENEFITS
The salary range for this position is competitive.

The company offers a bonus program, comprehensive health care benefits, a 401(k) plan with company matching, employee stock purchase plan, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, and other wellness benefits.

Benefits and incentive compensation may be subject to eligibility, waiting periods, contributions, and other requirements.

DIVERSITY AND INCLUSION
The company is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture.

We uphold non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.


JOIN OUR TEAM
By joining the company, you become part of a prestigious portfolio of brands.

Be where you can excel, find your purpose, belong to an exceptional global team, and develop into the best version of yourself.