Customer Service Representative II

2 days ago


Thorofare, New Jersey, United States First Harvest Credit Union Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at First Harvest Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and helping them achieve their financial goals.

Key Responsibilities
  • Member Service: Provide high-quality customer service to our members, responding to their inquiries, and resolving any issues in a timely and professional manner.
  • Transaction Processing: Conduct a variety of transactions, including deposits, transfers, withdrawals, payments, and account openings, ensuring accuracy and attention to detail.
  • Sales and Marketing: Utilize sales techniques to meet individual and group sales goals, promoting our products and services to members, and identifying opportunities to increase membership and revenue.
  • Communication and Collaboration: Develop and maintain strong relationships with members, colleagues, and other stakeholders, ensuring effective communication and collaboration to achieve business objectives.
Requirements
  • Education: High School Diploma or GED; Associate's degree preferred.
  • Experience: Minimum of six months experience working in a financial institution, preferably in a customer-facing role; prior sales experience a plus.
  • Skills and Abilities: Proficient in Microsoft Office Suite, Outlook, and web-based applications; excellent communication, interpersonal, and customer service skills; ability to work with limited supervision and exercise judgment.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.



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