Customer Service Representative
14 hours ago
Job Title: Customer Service Representative
About the Role:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls, ensuring their issues are resolved efficiently and effectively.
Responsibilities:
* Respond to and resolve customer inquiries and issues in a timely and professional manner
* Provide education and status on previously submitted pre-authorizations or pre-determination requests
* Meet performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
Requirements:
* 1 year of recent call center experience
* 6 months of previous remote work experience
* High School diploma/GED required
* Goal-driven and detail-oriented
What We Offer:
* Competitive hourly rate
* Opportunities for career growth and development
* Collaborative and dynamic work environment
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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