Service Desk Support Analyst

13 hours ago


Maumee, Ohio, United States Frontline Managed Services Full time
About Frontline Managed Services

We're a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms. Our dedication to innovation, technology, and efficiency sets us apart in the industry.

Job Summary

We're seeking a skilled Service Desk Support Analyst to join our team. As a member of our Service Desk Team, you'll be the first point of contact for clients experiencing technical issues. You'll diagnose problems quickly and accurately while performing standard, preliminary research.

Key Responsibilities
  • Diagnose and resolve technical issues via phone, email, or remote access
  • Perform standard, preliminary research to identify root causes of issues
  • Use a variety of remote access, user admin, and related tools to troubleshoot and resolve issues
  • Communicate technical information to non-technical clients in a clear and concise manner
What We Offer

We offer a competitive benefits package, two guaranteed pay increases in your first year, with yearly guaranteed pay increases afterward, 10 days of paid time off, and additional holidays. We also provide industry-leading training to get you up to speed and ongoing career development opportunities through our Frontline Managed Services University (FMSU) program.

Requirements

We're looking for someone with excellent written and verbal communication skills, strong problem-solving skills, and the ability to think on their feet. You'll need to be able to explain technical issues in a way that's easy for non-technical people to understand.

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.



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