Front Desk Associate

1 month ago


Maumee, Ohio, United States RAINMAKER TEAM LLC Full time
Job Summary:

We are seeking a highly organized and customer-focused Front Desk Clerk to provide exceptional service to our guests at RAINMAKER TEAM LLC. The successful candidate will be responsible for handling guest check-ins and check-outs, answering and routing calls, and performing various administrative tasks.

Key Responsibilities:
  • Process guest check-ins and check-outs, ensuring accurate reservation details and payment collection
  • Respond to and direct calls, including taking messages and transferring calls as needed
  • Manage administrative tasks, such as scheduling tours and activities, handling mail and packages, and maintaining accurate records
  • Ensure the front desk area is clean and organized at all times
  • Deliver exceptional customer service, addressing guest inquiries and needs, and resolving complaints and concerns
  • Perform other duties as assigned
Requirements:
  • Minimum 1 year of experience in a front desk or customer service role
  • Strong communication and customer service skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency in computer systems and software, such as Microsoft Office and property management systems
  • Fluency in English is required; additional language skills are a plus
Benefits:
  • Competitive salary
  • Paid time off
  • Medical, dental, and vision insurance
  • 401(k) retirement plan (US only), Employer RRSP match (Canada only)
  • Professional development opportunities
  • Positive and supportive work environment


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