Business Operations Manager

2 days ago

Chamblee, Georgia, United States Corner Alliance Full time
About the Role

Corner Alliance is seeking a highly skilled Business Intake Manager to oversee the entire business intake process for our Federal government client in contact center infrastructure. As a key member of our team, you will be responsible for ensuring that requests from various Business Units are captured accurately and efficiently.

This involves coordinating with team members to establish clear procedures for request submission and tracking those requests through to completion/fulfillment. You will also be responsible for facilitating weekly meetings with program leads, requirements analysts, and project managers to review submitted requests, assess requests that are currently under submitted/Review/Clarification status, track progress, resolve issues, and prioritize tasks.

Key Responsibilities
  1. Facilitate weekly meetings with program leads, requirements analysts, and project managers to review submitted requests, assess requests that are currently under submitted/Review/Clarification status, track progress, resolve issues, and prioritize tasks.
  2. Maintain and update the SharePoint power app used to track submitted requests, ensuring that the app accurately reflects the status of each request, including any updates or changes made during the intake process.
  3. Continually update workflows to ensure that requests are directed to the appropriate POCs, regularly review and refine the intake process to optimize efficiency and accuracy, and facilitate prompt resolution and minimizing delays in service delivery.
Requirements
  • A Bachelor's degree and 10+ years of relevant professional experience.
  • Adept with advanced IT principles, concepts, methods, standards, and practices.
  • Agile project management best practices, and familiarity with multiple Agile software suites.
  • Expert meeting facilitator.
  • Expert with MS SharePoint Power App.
  • Experience with business process flows, process efficiency, and process tracking.
  • Expert level of briefings creation and presentation to senior management officials on complex/controversial issues.
  • Expert level oral and written communication. Ability to communicate complex technical requirements to non-technical personnel.
  • U.S. Citizenship or Lawful Permanent Resident.
Preferred Experience/Skills
  • Knowledge of contact center operations and related technologies.
  • Agile project management certification(s).
  • Preexisting IRS or Treasury clearance with MBI letter.
About Us

Corner Alliance offers a comprehensive and competitive benefits package for full-time employees, including 401k matching, PTO, health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays, fitness & cell phone reimbursements, monthly all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that coordinates monthly events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team.

Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law.

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