Customer Service Sample Entry Analyst
4 days ago
We are seeking a Customer Service Sample Entry Analyst to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for facilitating and expediting the processing of customer service requests. This role requires excellent organizational skills, good collaboration and communication skills, and the ability to work in a high-paced environment.
Responsibilities:
- Receive and process customer service requests, ensuring timely and accurate entry of requests and associated customer information into our Laboratory Information Management System (LIMS).
- Prioritize and manage submitted samples, ensuring efficient and effective processing.
- Act as the primary customer contact, handling internal and external customer service inquiries through various communication mediums and in person.
- Manage customer sample/project needs and serve as liaison between customers and company personnel.
- Assist customers in obtaining their analytical data, including report distribution electronically or by mail.
Requirements:
- Excellent organizational and communication skills.
- Ability to work in a high-paced environment.
- Science background encouraged.
- Microsoft Office suite experience (Excel, Word, Outlook).
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates. We offer a range of benefits, including medical, dental, and vision coverage, as well as a 401(k) retirement plan and life insurance.
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