Customer Service Sample Entry Analyst
4 weeks ago
We are seeking a highly organized and detail-oriented Sample Entry Analyst to join our team at TEKsystems. As a Sample Entry Analyst, you will be responsible for facilitating and expediting the processing of customer service requests, ensuring a positive customer experience, and overall ownership of entering submitted samples into the laboratory information management system (LIMS).
Key Responsibilities:
- Receive and process submitted samples/service requests, initiating workflow and traceability through entry of requests and associated customer information into the LIMS.
- Prioritize and manage submitted samples, ensuring timely and efficient processing.
- Act as the primary customer contact, handling internal and external customer service inquiries through various communication mediums and in person.
- Manage customer sample/project needs and serve as liaison between customers and company personnel.
- Assist customers in obtaining their analytical data, including report distribution electronically or by mail.
Requirements:
- Excellent organizational and communication skills.
- Ability to work in a high-paced environment.
- Previous experience with data entry and database management desired.
- Microsoft Office suite experience (Excel, Word, Outlook) required.
- Science background encouraged.
About TEKsystems:
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
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