Telephone System Analyst

4 weeks ago


St Louis, Missouri, United States Internal Revenue Service Full time
Job Summary

We are seeking a skilled Telephone System Analyst to join our team at the Internal Revenue Service. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our telephone system, including monitoring and troubleshooting issues, analyzing data, and providing reports to management.

Key Responsibilities
  • Monitor and analyze data from our telephone system to identify trends and areas for improvement.
  • Troubleshoot and resolve issues with the system, including hardware and software problems.
  • Provide reports to management on system performance and recommend improvements.
  • Work with other teams to ensure seamless integration of our telephone system with other systems and processes.
Requirements
  • One year of specialized experience in a related field, such as customer service or operations.
  • Experience with electronic products services support (EPSS) policies and procedures.
  • Strong analytical and problem-solving skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with the ability to work with diverse groups of people.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and forward-thinking team.
  • Professional development and growth opportunities.


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