Daytime Shelter Operations Manager
4 weeks ago
The Delores Project is seeking a skilled Daytime Shelter Supervisor to join our team. As a key member of our 24-7 shelter, you will be responsible for managing day-to-day operations, providing on-shift support and supervision to staff, and collaborating with the Shelter Manager to achieve program goals.
Key Responsibilities- Direct and coordinate shelter operations to achieve program objectives
- Enforce shelter policies and procedures with consistency
- Ensure proper staffing and scheduling during shifts
- Act in a responsible manner to ensure the safety of the community
- Model good professional boundaries for staff and guests
- Ensure proper intakes, orientations, and discharges are completed for each guest
- Ensure shift duties are consistently and correctly completed
- Ability to be directive when necessary
- Ability to uphold hard or unpopular decisions when necessary
- Ability to deliver constructive feedback to staff when necessary
- Ability to build positive relationships with internal and external stakeholders
- Lived experience relevant to or shared identities with those The Delores Project serves
- Desire to work as part of a team to make decisions creatively and collaboratively
- Lived or work experience with people who have been victims of trauma, mental health challenges, substance use disorders, traumatic brain injuries, and/or disabilities
- High emotional intelligence and self-awareness, commitment to assuming the best intent of others
- Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention
- Ability to be non-judgmental of other people's identities and life choices
- Understanding of professional boundaries and how to model and maintain them
- Ability to positively and professionally represent The Delores Project to stakeholders
The Delores Project offers a generous benefits package, including 14 paid holidays, birthday pay, generous Paid Time Off, medical/dental/vision/life/mental health insurance, an optional flex-spending account, free RTD Eco pass, and an optional Simple IRA with a 3% employer match.
We provide training in food safety, de-escalation, CPR and AED, substance abuse and mental health, DEI, trauma-informed care, HMIS certification, and more.
The Delores Project is an equal opportunity employer dedicated to a policy of non-discrimination and equal opportunity for all employees and qualified applicants.
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