Abeka Quality Assurance Specialist

3 weeks ago


Pensacola, Florida, United States Pensacola Christian College Full time
Job Summary

We are seeking a dedicated and detail-oriented Quality Assurance Analyst to join our team at Abeka. As a Quality Assurance Analyst, you will play a critical role in ensuring the highest level of quality in our customer interactions.

Key Responsibilities
  • Monitor and analyze customer interactions to identify areas for improvement
  • Develop and implement quality assurance processes to ensure compliance with Abeka guidelines
  • Collaborate with the management team to develop and implement training programs for customer service representatives
  • Conduct regular quality assurance audits to ensure adherence to Abeka standards
  • Provide feedback and coaching to customer service representatives to improve their performance
Requirements
  • Bachelor's degree in a related field
  • 1+ years of experience in quality assurance or a related field
  • Excellent communication and analytical skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
Preferred Qualifications
  • Experience working in a customer-facing role
  • Knowledge of quality assurance principles and practices
  • Ability to analyze data and make recommendations for improvement
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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