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Customer Relationship Strategist

2 months ago

San Francisco, California, United States Base Full time

Join Base and contribute to the evolution of Customer Marketing.

Customer Success Manager

Base is a pioneering platform in Customer Lifecycle Marketing, dedicated to establishing the Customer-led Growth (CLG) category and ecosystem. Our platform enhances journey tracking, automation, insights, and predictions, empowering organizations to realign their focus on their customer base and link growth to customer activations. With the right tools and expertise, some of the leading marketing teams globally are leveraging Base to transition from merely influencing demand to driving substantial Growth.

We are on the lookout for a skilled Customer Success Manager to join our dynamic team. This role is ideal for experienced Customer Success Managers or Customer Marketers aiming to shift into a customer success capacity, particularly those who are passionate about collaborating with clients and serving as a consultant and trusted advisor.

Note: This position offers a fully hybrid work environment. As a global entity, occasional work outside standard hours and travel may be necessary.

Key Responsibilities:

  • Develop and maintain robust relationships with our clients, acting as their trusted advisor to comprehend their specific business needs and objectives.
  • Offer strategic insights and guidance to clients on effectively utilizing our platform to meet their customer marketing goals.
  • Collaborate with clients to create customized customer marketing strategies and campaigns, providing best practices and innovative solutions.
  • Conduct regular check-ins with clients to assess their progress, pinpoint areas for enhancement, and ensure they are deriving maximum value from our platform.
  • Serve as a consultant to clients, delivering ongoing support, training, and troubleshooting to resolve any challenges or technical issues they may face.
  • Collect client feedback and insights, advocating for their needs while working with internal teams to drive product improvements.
  • Monitor client health and proactively address any concerns or risks to ensure long-term satisfaction and retention.
  • Work closely with sales and marketing teams to identify opportunities for expansion, cross-selling, and upselling to foster revenue growth.

Qualifications:

  • Proven experience as a Customer Success Manager, Customer Marketer, or in a similar role, with a comprehensive understanding of customer marketing strategies and best practices.
  • Exceptional consulting and relationship-building abilities, with a knack for engaging clients and providing strategic direction.
  • Outstanding communication skills, both written and verbal, capable of articulating complex concepts clearly and concisely.
  • Strong analytical and problem-solving skills, employing a data-driven approach to decision-making.
  • Ability to manage multiple client relationships and prioritize tasks effectively in a fast-paced environment.
  • Familiarity with customer marketing technologies and platforms is advantageous.
  • Self-motivated, proactive, and capable of working independently while also being a collaborative team player.
  • Bachelor's degree in marketing, business, or a related field.
  • Proficient in computer skills, including MS Office. Experience with CRM software such as HubSpot is a plus.

Our Culture:

Base is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

As a category creator with an innovative solution for customer marketing departments, this is an opportunity to elevate your career and be part of a dynamic, global SaaS start-up.