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Operations Coordination Specialist
2 months ago
About the Evangelical Lutheran Church in America (ELCA)
The ELCA is a prominent Christian denomination in the United States, comprising 3 million members across over 8,700 congregations in all 50 states and the Caribbean. The organization aims to embody a world transformed by God's grace and love, fostering a welcoming and vibrant community that introduces individuals to Jesus, promoting justice and love.
About the Mission Investment Fund (MIF)
The MIF is a financial ministry of the ELCA, dedicated to supporting the growth of ELCA congregations and ministries through loans for capital projects. It also provides various investment opportunities for ELCA members and organizations.
Position Summary
The Operations Support Specialist plays a crucial role in managing daily processing functions, ensuring that departmental objectives are met through effective coordination of electronic workflows. Reporting to the Servicing Manager, this position provides extensive support to both internal and external stakeholders regarding electronic transactions and inquiries, guaranteeing timely and precise execution of tasks while maintaining seamless operations.
Key Responsibilities
- Oversee batch and file processing operations, ensuring timely and accurate completion of daily tasks.
- Manage return item processing, including the identification, documentation, and resolution of returned transactions.
- Process wire transfers, verifying details for accuracy and compliance with regulations.
- Ensure end-of-day balancing and processing, accurately recording all transactions and promptly resolving discrepancies.
- Perform back-office functions, including returning deposited items and providing debit card support.
- Reconcile accounts for exception items, identifying and correcting discrepancies to maintain accurate financial records.
- Process ACH transactions, ensuring compliance and timely posting to customer accounts.
- Research and resolve complex account issues, utilizing investigative skills to address inquiries and discrepancies.
- Execute additional duties as assigned.
Qualifications
- Minimum of 5 years of back-office experience in a financial institution.
- In-depth knowledge of deposit operations and compliance banking regulations.
- Proficient in Microsoft Office Suite, with the ability to quickly adapt to new technologies.
- Detail-oriented with strong organizational and problem-solving skills.
- Familiarity with Office of Foreign Assets Control (OFAC) and Customer Identification Program (CIP) regulations.
- Excellent customer service skills and the ability to collaborate across departments.
- Basic accounting knowledge is advantageous.
Education and Physical Requirements
A Bachelor's degree is preferred. The role requires regular communication, computer usage, and occasional lifting of materials up to 15 pounds. Reasonable accommodations can be made for individuals with disabilities.
Benefits
The MIF offers a competitive benefits package, including employer-paid health premiums, flexible spending accounts, a health savings account with employer contributions, life insurance, and a significant employer contribution to a retirement plan. A generous paid time-off policy is also included.
