Hotel Services Coordinator
3 weeks ago
We are looking for a highly motivated and organized individual to join our team as a Valet Captain. The successful candidate will have a minimum of 2 years' experience in valet parking management and possess excellent communication and leadership skills.
The Valet Captain will be responsible for supervising the daily operations of the bell/valet personnel, ensuring that all established policies and processes are followed. This includes managing fluctuating inventories of guest vehicles, overseeing valet-related guest issues, and coordinating hotel and restaurant guest arrivals and departures with the Front Desk during peak times.
The ideal candidate will have a strong problem-solving and conflict resolution skills, as well as the ability to work effectively in a fast-paced environment.
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits and opportunities for growth and development.
Key Responsibilities:- Supervise the daily operations of the bell/valet personnel, ensuring that all established policies and processes are followed.
- Manage fluctuating inventories of guest vehicles, overseeing valet-related guest issues.
- Coordinate hotel and restaurant guest arrivals and departures with the Front Desk during peak times.
- Lead training procedures for all staff members.
- Courteously answer inquiries referred from agents and guest services associates, both in person and by telephone.
- Maintain good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
- Consistently review appropriate business levels, projections and expectations as well as other area/downtown events to ensure adequate coverage of the Bell/Valet staff.
- Controls overall cash transactions at the valet stand.
- Reviews all guest issues with staff, ensures appropriate departments are contacted for resolution, approves recovery, and ensures follow up with guest. Reports issues to Front Office Manager, escalating immediate issues when appropriate.
- Executes and improves guest recovery program, identifying guest needs and appropriate response(s); reviews and coaches Bell/Valet staff.
- Oversees the completion of daily and monthly department paperwork.
- Has a complete knowledge of emergency procedures of the hotel.
- Responsible for the implementation of new procedures and/or policies relating to the department.
- Prepares for the flow of the day, including daily walkthroughs of the parking garage.
- Ensure Bell/Valets attend daily pre-shifts and know the expectations of the shift.
- Review any problems or concerns from the previous day or from night audit and daily work. Address any issues with entire staff or individual Bell/Valet associates; whichever is appropriate.
- Communicates disciplinary issues with Front Office Manager as needed.
- Complete weekly schedule for Bell/Valet team
- Other duties as assigned by your supervisor or manager.
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