Hospitality Services Manager

3 weeks ago


Durham, North Carolina, United States Millennium Hotel Durham Full time
Luxury Hotel Management Job Opportunity at Millennium Durham Hotel

We are seeking a highly experienced Hotel Operations Manager to join our team at Millennium Durham Hotel, a luxury hotel located near Duke University Hospital and Duke University. This position offers a competitive salary range of $64,500.00 - $70,000.00 per year and a comprehensive benefits package.

Job Summary

The Hotel Operations Manager will be responsible for overseeing daily hotel operations, ensuring all departments meet service standards and operational goals. This includes managing guest relations, leading and mentoring staff, developing and implementing operational policies and procedures, and analyzing performance metrics to identify areas for improvement.

The ideal candidate will possess a strong background in hotel management, with experience in budgeting, financial management, and guest relations. They will also have excellent leadership skills, be able to motivate teams, and manage diverse staff effectively.

Main Responsibilities:
  1. Oversee daily hotel operations, ensuring all departments meet service standards and operational goals.
  2. Manage guest relations, addressing any concerns or feedback promptly to enhance guest satisfaction.
  3. Lead and mentor staff, fostering a positive work environment that encourages teamwork and professional growth.
  4. Develop and implement operational policies and procedures to improve efficiency and service quality.
  5. Collaborate with department heads to create budgets, monitor expenses, and optimize resource allocation.
  6. Ensure compliance with health and safety regulations, maintaining a safe environment for guests and employees.
  7. Analyze performance metrics to identify areas for improvement and implement strategies for enhanced service delivery.
  8. Coordinate with marketing teams to promote hotel services and events, driving occupancy rates and revenue growth.
Requirements:
  • Proven experience in hotel management or hospitality management, with a strong understanding of hotel operations.
  • Excellent customer service skills with a focus on guest satisfaction and relationship building.
  • Strong leadership abilities, capable of motivating teams and managing diverse staff effectively.
  • Proficient in budgeting and financial management within the hospitality industry.
  • Knowledge of resort operations is advantageous, contributing to a comprehensive understanding of guest needs in various settings.
Our Benefits Package:
  • Competitive salary range $64,500.00 - $70,000.00 per year.
  • A comprehensive benefits package, including 401(k), 401(k) matching, AD&D insurance, dental insurance, employee assistance program, employee discount, flexible spending account, health insurance, health savings account, life insurance, paid jury duty, paid time off, professional development assistance, tuition reimbursement, and vision insurance.


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