Assistant Branch Manager

3 days ago


San Antonio, Texas, United States Mariner Finance Full time
Job Title: Assistant Branch Manager

We are seeking a highly motivated and experienced Assistant Branch Manager to join our team at Mariner Finance. As a key member of our branch operations team, you will be responsible for promoting branch operations by providing exceptional customer service and meeting or exceeding individual sales and delinquency targets.

Key Responsibilities:
  • Promote branch operations by providing exceptional customer service and meeting or exceeding individual sales and delinquency targets.
  • Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present all available sales products.
  • Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
  • Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
  • Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
  • Assist the Branch Manager by preparing reports as needed.
  • Maintain compliance in the branch.
  • In manager's absence, coordinate functions and daily operational issues through communication with the District Manager.
  • Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
Requirements:
  • Minimum of three (3) years of experience in a customer service or sales position, with two (2) years of experience in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs.
  • High school diploma or equivalent.
  • Reliable transportation required.
  • Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
  • Proficient in Microsoft Office or similar programs with the ability to learn financial services programs.
  • Ability to complete essential duties/functions in a timely, accurate manner.
  • Demonstrated problem-solving skills, project leadership skills, and interpersonal skills in demanding situations, or completion of related coursework/training.
Preferred Qualifications:
  • Bachelor's degree in a discipline such as Business, Accounting, Finance, Administration, Economics; or military rank (e.g., E-4, W1, or O1 and above).
  • Bilingual fluency in Spanish/English.
  • Has, in good standing, applicable, required licenses to sell insurance products offered to customers by branch.
Benefits:
  • Hourly rate is commensurate with skills and experience.
  • This role is also eligible for a competitive incentive program based on individual and company performance.
  • Mariner Finance offers comprehensive benefits to eligible employees, including health insurance, vision insurance, dental insurance, company-paid basic life, long-term disability, and AD&D insurance, voluntary worksite benefits, 401(k) and company matching contributions, paid time off, 11 paid holidays, FMLA, employee assistance program, paid parental leave, referral incentives, education assistance program, complimentary FIMC membership plan, access to industry-specific training programs, and certain roles may qualify for additional benefits such as relocation assistance, debt assistance, cell phone reimbursement, and travel/auto reimbursement.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran.



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