Restaurant Operations Manager

7 days ago


Reno, Nevada, United States Johnny Rockets Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Johnny Rockets. As a key member of our management team, you will be responsible for creating a positive and engaging work environment that drives sales and profit growth.

Key Responsibilities
  • Set the tone for exceptional customer service and ensure that all team members are empowered to deliver a great guest experience.
  • Support the management team and work collaboratively to achieve business objectives.
  • Manage, monitor, and provide directed training to the crew to ensure that they are equipped to deliver high-quality food and service.
  • Monitor and reinforce Johnny Rockets standards regarding food quality, safety, and procedures, as well as execute established cost control systems.
  • Maintain the highest standards of cleanliness, hygiene, health, and sanitation in the restaurant.
  • Communicate effectively with internal and external guests, demonstrating a positive and professional attitude at all times.
  • Examine decisions from the perspective of the guest and take corrective action when necessary.
  • Observe team members' guest interactions and provide coaching and feedback to ensure that they are delivering exceptional service.
Requirements
  • High school diploma or general education degree (GED) and six to twelve months related experience and/or training.
  • At least six months experience in a Certified Trainer position.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to add and subtract two-digit numbers and to multiply and divide by 10s and 100s.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.


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