Customer Support Associate
1 week ago
Job Summary
The Customer Support Associate will play a critical role in increasing facility efficiency by providing administrative support to the outbound fulfillment teams. This position requires strong communication skills, problem-solving abilities, and attention to detail.
Key Responsibilities
- Research and resolve incomplete orders for same-day shipment
- Match order forms with invoices and record necessary information
- Execute inventory transfers and complete Workfront ticket entry
- Communicate with customers via phone and email
- Research customer service issues and resolve inventory discrepancies
- Create Commercial Invoices and Country of Origin Documents for international shipments
Requirements
- High School diploma or equivalent
- 1-2 years of Call Center experience
- 1-2 years of experience working in an ECommerce distribution facility
- Strong communication and problem-solving skills
- Ability to work Saturdays and Sundays as needed
Benefits
UA Brands offers a comprehensive benefits package, including medical, prescription, dental, and vision insurance, life and disability insurance, and generous time off benefits. We also offer free paid meals, workwear, and safety gear, as well as opportunities for career development and advancement.
About UA Brands
UA Brands is a leading provider of uniforms and workwear to hard-working employees around the world. We operate six divisions and offer a dynamic and supportive work environment. Our distribution center is located in Lithia Springs, GA, and we offer a competitive compensation and benefits package.
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