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Customer Support Specialist

2 months ago

Lithia Springs, Georgia, United States VetJobs Full time

Position Overview


ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization collaborates with partner companies to identify qualified candidates for their available positions.

This opportunity is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

If you possess the necessary skills, educational background, and experience, please proceed with the application process.

Unless otherwise specified, this role is performed "On-Site" at the designated location mentioned in the job listing.

Become a part of the VetJobs community and excel in an environment that appreciates your insights and contributions.

Your next significant opportunity is just a few steps away.

What We Provide

Our offerings include:

Competitive compensation

Paid time off including vacation, holidays, and sick leave, with 10 days of vacation in the first year

A comprehensive benefits package featuring 401K, medical, dental, and vision coverage available from day one

Extensive training and development opportunities, both on-the-job and through cross-training

A supportive and collaborative team atmosphere

A commitment to safety through our Zero Harm initiative

Company vehicle, tools, and equipment provided for job completion.

Employee discount programs available.

Key Responsibilities

What will you be responsible for?

Facilitating and enhancing communication between the warehouse and the Customer Service team.

Ensure that all transactions are followed up effectively to guarantee that the specified quantities of products are delivered to the customer as outlined in the sales offer/order, at the agreed location and time.

How will you achieve this?

Order Management

Input orders into the system (various order types)

Send order confirmations to customers (confirm delivery dates based on availability, partial deliveries permitted, etc.)

Monitor backorders and manage orders

Track customer backorders in collaboration with Customer, Warehouse, Supply & Demand, Credit Control, Purchasing, and Forwarding teams.

Maintain planned shipping schedules (delays, customer requests, etc.)

Process customer order cancellations

Monitor call-off orders

Address non-conformities and complaints

Initiate internal complaints and Return Merchandise Authorizations (RMAs) as necessary.

Send confirmation of complaint receipt to customers

Coordinate internally on solutions and corrective actions

Inform customers about corrective measures or escalate to account managers as needed

Implement solutions and corrective actions

Follow credit-note procedures in the system

Inquiry Management

Address customer inquiries regarding deliveries, delays, and issues

Follow up on pending quotes

Coordinate with Inside/Outside sales representatives

Customer Care

Respond to customer inquiries in a professional and service-oriented manner

Follow up on actions requested in sales representatives' reports

Notify customers about changes in delivery schedules and alternative products

Administrative Duties

Manage cases in the system

Support accounts receivable collections

Keep customer information and pricing agreements current.

Document and share leads, projects, and competitor information.