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Client Support Specialist

2 months ago

Lakeland, Florida, United States Created Women, INC Full time
Job Overview

Salary: $20.09 per hour

Location: Primarily serving Polk County with occasional travel for meetings.

Position Summary

The Case Manager at Created Women, Inc. is responsible for delivering essential services to assist survivors of human trafficking in their reintegration into society. This role involves conducting initial assessments to establish personalized goals and developmental plans for each client. The Case Manager will enhance the social functioning of clients and support their overall well-being by facilitating access to necessary services, employment opportunities, and long-term housing solutions throughout the program's four phases.

Key Responsibilities
  • Provide trauma-informed care to women who have experienced human trafficking.
  • Conduct intake activities and manage all related services.
  • Possess a comprehensive understanding of community resources and establish connections with service providers for client referrals.
  • Guide clients to community resources for job placement, legal aid, housing, medical treatment, and financial assistance, offering clear instructions on how to access these services.
  • Offer counseling on various issues, including mental health, unemployment, and social adjustment.
  • Gather additional information to support client needs.
  • Perform follow-ups on client placements as required.
  • Collaborate effectively with internal and external stakeholders.
  • Meet individual productivity goals while contributing to team objectives.
  • Maintain accurate and up-to-date case records in compliance with agency guidelines.
  • Prepare reports as needed in a timely manner.
  • Undertake additional duties as assigned by the Supervisor.
Qualifications and Skills
  • Strong alignment with the mission and values of Created Women, Inc.
  • Respect for cultural diversity among clients and colleagues.
  • Adherence to all training and operational policies.
  • Ability to work collaboratively within a team environment.
  • Effective communication and listening skills.
  • Strong work ethic and commitment to ethical standards.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Proficiency in English; bilingual skills are preferred.
  • Ability to manage multiple tasks and prioritize effectively.
  • Willingness to undergo a background screening and possess a valid driver's license.
Education and Experience
  1. Bachelor's degree in Social Work or a related field, with experience as a Case Manager preferred.
  2. Experience in anti-trafficking initiatives is a plus.
  3. Must have reliable transportation and valid vehicle insurance.
Mission Statement

Created Women, Inc. is dedicated to restoring the dignity and value of vulnerable women involved in the sex industry through a faith-based approach.