Veterinary Client Care Specialist
5 days ago
Lakeland Animal Clinic is a member of AscendVets, a veterinary practice group committed to delivering exceptional care to pets and their owners. Our core values of Fearless, Innovation, Gratitude, Humility, and Transcend guide our mission to develop people personally and professionally in veterinary medicine.
We strive to create a supportive environment where team members can grow and thrive. Our training specialists design customized educational courses to aid in career advancement within the organization. Together with our team of veterinarians and skilled professionals, we aim to inspire candidates to pursue knowledge, gain experience, and become leaders in strengthening the human-animal bond.
The Veterinary Client Care Specialist plays a vital role in providing exceptional client experiences. This multifaceted position requires problem-solving skills, effective communication, and superior customer service. As a Veterinary Client Care Specialist, you will have the opportunity to earn $14.00 to $16.00 per hour depending on experience.
Key Responsibilities
- Build sustainable relationships and trust with clients through open and interactive communication
- Participate in monthly team training courses
- Assist the veterinary team as needed
- Maintain a professional, clean, and organized work environment
Requirements
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
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