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Restaurant Operations Manager

2 months ago

Laurel, Maryland, United States Hooters of America, LLC Full time
Job Description

Restaurant Manager

Hooters of America, LLC is seeking a highly skilled and experienced Restaurant Manager to join our team. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • People:
    • Performance Management: Manage the performance of all hourly employees, with a focus on Front of House staff, to ensure they meet individual role expectations.
    • Hiring & Retaining Talent: Assist the General Manager in selecting and retaining top talent for the restaurant.
    • Leadership & Coaching: Provide coaching and development opportunities to employees to enhance their skills and knowledge.
    • Training & Development: Support the training and development of restaurant employees to ensure they have the necessary skills to excel in their roles.
  • Customer:
    • Guest Service & Atmosphere: Ensure a welcoming and enjoyable atmosphere for guests, with a focus on exceptional customer service.
    • Guest Satisfaction: Monitor and address guest feedback to ensure high levels of satisfaction.
    • Food & Beverage Quality: Ensure the quality of food and beverages meets company standards.
    • Menu & Product Launches: Assist in the planning and execution of menu launches and product promotions.
  • Financials:
    • Deliver Results: Drive sales growth and profitability through effective management of restaurant operations.
    • Planning & Execution: Develop and implement plans to achieve business objectives.
    • Inventory Control/P&L: Manage inventory levels and control costs to ensure profitability.
  • Standards:
    • Responsible Alcohol Service: Ensure responsible alcohol service practices are followed.
    • Food Safety/Sanitation: Maintain high standards of food safety and sanitation.
    • Hooters Girl Image: Ensure the Hooters Girl image is maintained and promoted.
    • Facility Maintenance & Cleanliness: Ensure the restaurant is well-maintained and clean.
    • Safety & Security: Maintain a safe and secure environment for employees and guests.
  • Additional Responsibilities:
    • Scheduling & Staffing: Assist in scheduling and staffing to ensure adequate coverage.
    • Proper Cash Handling: Ensure proper cash handling procedures are followed.
    • Team Building: Foster a positive and inclusive team environment.
    • Manage Vendor Relationships: Develop and maintain strong relationships with vendors.
    • To Go Service & Catering: Assist in the development and execution of to-go service and catering initiatives.
    • Local Store/Grassroots Marketing: Assist in the development and execution of local store and grassroots marketing initiatives.
    Requirements:
    • High School Diploma/GED: Required.
    • 2+ years of full service restaurant management experience: Required.
    • Successfully completed food safety/sanitation training: Required.
    • Must be 21 years of age or older: Required.
    Preferred Qualifications:
    • Basic knowledge in Microsoft Word and Excel: Preferred.
    • General knowledge in full service restaurant operations/hospitality industry: Preferred.
    • Strong organization and planning skills: Preferred.
    • Strong operational skills in a customer-service & hospitality environment: Preferred.
    • Strong coaching skills: Preferred.
    • Intermediate mathematical computations skills: Preferred.
    • Ability to communicate clearly and concisely, both orally and in writing: Preferred.
    • Ability to build relationships at all levels: Preferred.
    • Ability to handle confidential and sensitive information: Preferred.
    • Ability to manage changing priorities: Preferred.