Member Relationship Officer
2 weeks ago
We are seeking a highly motivated and customer-focused Member Relationship Officer to join our team at the University of Hawaii FCU. As a key member of our branch operations team, you will be responsible for providing exceptional member service, promoting credit union products and services, and ensuring accurate and efficient processing of transactions and services.
Key Responsibilities:- Provide high-quality member service, responding to member inquiries and resolving issues in a timely and professional manner.
- Promote credit union products and services to members, identifying opportunities to cross-sell and upsell.
- Process transactions and services accurately and efficiently, maintaining a high level of attention to detail.
- Assist members with loan applications, account openings, and other financial services, ensuring compliance with credit union policies and procedures.
- Collaborate with colleagues to achieve sales and service goals, contributing to a positive and productive team environment.
- High school diploma or equivalent required; college degree or equivalent work experience preferred.
- Two to three years of experience in branch operations, customer service, or sales.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
- Ability to multitask, work under pressure, and meet deadlines in a fast-paced environment.
- Proficiency in MS Office Suite and ability to learn credit union software systems.
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- A comprehensive 401(k) retirement plan with employer match and non-elective contribution.
- Eligibility for paid time off, vacation cash-out program, and flexible spending accounts.
- Opportunities for professional development and advancement within the credit union.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.
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