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Customer Service Representative

1 month ago

Inwood, West Virginia, United States First United Bank Full time
Job Title: Customer Service Representative

At First United Bank & Trust, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, ensuring their banking needs are met, and building strong relationships with our community.

Key Responsibilities:
  • Provide personalized service to customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records and adhering to bank policies and procedures.
  • Collaborate with colleagues to ensure seamless customer service, resolving issues and escalating concerns as needed.
  • Stay up-to-date on bank products and services, providing customers with informed recommendations and guidance.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with regulatory requirements and bank policies.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of customer service experience in a banking or financial services environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to handle complex customer issues.
  • Ability to work in a fast-paced environment, with a focus on delivering exceptional customer service.
What We Offer:
  • Competitive hourly rate, with opportunities for overtime and bonuses.
  • 12 paid holidays, 2 personal days, and 2 family sick days per year.
  • Eligibility for health, dental, and vision insurance, as well as 401(k) matching and company stock program.
  • Ongoing training and development opportunities, with a focus on career advancement and professional growth.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.