Apartment Property Manager

Job Summary:

The Apartment Property Manager is responsible for the day-to-day operations of the apartment community. This includes providing quality service to residents, ensuring efficient operation of the property, and completing administrative tasks. The Property Manager reports to the Regional Property Manager and is responsible for maintaining resident records, coding invoices, and maintaining property management software.

Main Responsibilities:

• Code invoices in a timely and accurate manner for approval.
• Maintain resident records to comply with affordable housing and state regulations.
• Maintain property management software to accurately reflect the current operational circumstances at all times.
• Collect rent and other income, and properly deposit and record receipts in a timely manner.
• Prepare and deliver notices to residents (i.e., lease violations, termination, inspection, work order, etc.).
• Coordinate move-in dates with maintenance and rent-ready dates.
• Manage the leasing process from initial application to move-in.
• Follow and enforce all fair housing and landlord-tenant laws and regulations.
• Market the property to ensure occupancy goals are met and build a positive community image.
• Ensure the property meets financial performance goals.
• Manage customer service requests and ensure timely and satisfactory completion.
• Collaborate with site teams and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
• Maintain waiting lists in accordance with federal regulations. Ensure an appropriate number of applicants remain pre-qualified to ensure timely move-in when notice to vacate is received.
• Enforce agency regulations, lease terms, and house rules.
• Ensure maintenance staff complete unit turns timely, process invoices timely, and maintain excellent curb appeal.
• Recruit for the onsite team.
• Oversee maintenance staff timecards are being accurately logged and submitted to be approved in the timecard reporting system.
• Accurately code daily time in the timecard reporting system.

Requirements:

• Ability to effectively manage and solve problems.
• Ability to take direction from a supervisor.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to use a computer for utilizing property management software, word processing, spreadsheets, e-mail, and web browsing.
• Ability to write legibly.
• Ability to work in a collaborative manner, as a member of a site team.
• Ability to relate professionally with vendors, residents, and co-workers.
• Excellent verbal and written communication skills to communicate effectively with people from diverse backgrounds.
• Ability to monitor budgets.
• Excellent interpersonal skills with good negotiation tactics.
• Ability to commit to the mission and values of the organization.
• Ability to be flexible to change work plans.
• Proactive and independent with the ability to take initiative.
• Ability to maintain a professional personal appearance.
• Ability to drive a car and possess a valid driver's license for running errands, etc.
• Ability to comprehend and effectively manage complex regulatory requirements.
• Ability to travel for training opportunities from time to time.
• Familiarity with laws, regulations, and best practices applicable to Fair Housing.
• Proficient with property management, Microsoft Office Suite, and other related software.

Work Environment:

• Office/building environment.

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