Contact Center Representative

2 days ago


Mission Viejo, California, United States Columbia Credit Union Full time
Contact Center Specialist Job Description

Columbia Credit Union is seeking a highly skilled Contact Center Specialist to join our team. As a Contact Center Specialist, you will be responsible for providing exceptional service to our members by assisting with account-based and membership-related needs over the phone and through electronic channels.

Key Responsibilities:
  • Assist members with account maintenance, transactions, and research
  • Provide excellent customer service by limiting wait times for inbound callers
  • Process account maintenance requests, including address changes and transaction research
  • Knowledge of and compliance with Currency Transaction Reporting requirements and Columbia's Bank Secrecy Act compliance program
  • Exercise independent judgment within set authorizations
  • Identify and refer members to business partners in Home Loans, Insurance & Investment, and Business Services
  • Participate in cross-functional projects, promotions, and training
Requirements:
  • Minimum 1-year experience in a financial institution and/or call center environment
  • Professional, mentally alert, and neat in appearance with an enthusiastic attitude
  • Excellent communication skills, both verbal and written
  • Team-oriented and highly organized with the ability to multi-task
  • Sound decision-making skills and availability to work hours of operation in the Call Center
Compensation:

$19.00 - $23.00/hour

Columbia Credit Union is an Equal Opportunity Employer/AA and requires consistent and reliable attendance. Must be 18 or older to apply.



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