Patient Service Representative Scheduling Coordinator

5 days ago


Mission Viejo, California, United States The University of Kansas Health System Full time
Job Summary

The Patient Service Representative Scheduling (PSR Scheduler) plays a vital role in creating a seamless patient experience within an ambulatory clinic. This position is responsible for scheduling patient appointments, responding to high-volume phone calls, and navigating medical records to ensure accurate patient information.

Key Responsibilities
  • Schedule internal and external referrals, in-person appointments, telehealth visits, surgeries, and procedures using Epic Cadence decision trees.
  • Assist patients with registration, cancellation, and updating of appointment information.
  • Accurately document and route calls to the proper departments as needed.
  • Maintain extensive knowledge of appointment types, locations, providers, and specialties.
  • Work to achieve a coordinated patient itinerary, sometimes consisting of multiple appointments.
Requirements
  • High School Graduate or equivalent.
  • 1+ years of direct customer service experience in a healthcare or contact center environment.
  • Ability to read, write, speak, and understand English.
  • Basic computer skills, including Microsoft Excel, Word, Outlook, and Teams.
  • Ability to maintain patient confidentiality.
Preferred Qualifications
  • College coursework completed towards an Associate's or Bachelor's Degree.
  • Experience in a call center work environment.
  • Working knowledge of medical terminology.
  • Working knowledge of EPIC or other patient/customer database.

The University of Kansas Health System is an equal employment opportunity employer without regard to a person's race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status, or genetic information.



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