Audio/Video Support Specialist
3 days ago
We are seeking a highly skilled and customer-focused Technical Support Agent to join our Unified Communications team. As an Audio/Video Support Specialist, you will be responsible for providing exceptional technical assistance and solutions to our customers utilizing our AV and Unified Communications products.
Key Responsibilities- Customer Support: Serve as the primary contact for customer technical issues, providing prompt and professional responses to ensure customer satisfaction.
- Technical Troubleshooting: Diagnose and troubleshoot issues related to AV systems, structured cabling, audio/video conferencing, digital signage, and wireless networks.
- System Setup and Configuration: Assist clients in setting up and configuring AV systems, including cameras, microphones, displays, and control systems.
- Customer Training and Knowledge Sharing: Provide remote training to customers on AV system use and troubleshooting, and develop and maintain knowledge base articles to assist customers with common technical issues.
- Experience in IT or AV technology support, with knowledge of video conferencing systems such as Microsoft Teams Rooms and Zoom Rooms.
- Skilled in technical troubleshooting of audio/video conferencing systems, with experience in remotely configuring and maintaining AV equipment across various AV spaces.
- Ability to convey technical information effectively to both technical and non-technical audiences.
- A team player with strong organizational and multitasking abilities, strong time management, organizational, communication, and interpersonal skills.
- A customer-focused mindset committed to delivering high-quality solutions and consistently exceeding customer expectations.
- Excellent problem-solving skills with the ability to think creatively to resolve technical issues.
- Technical certifications or training relevant to the role, including experience with Audio-Visual equipment and collaboration technology platforms like MS Teams and Zoom.
- Experience in AV integration on the integrator and/or corporate side, with an emphasis on physical installation.
- Knowledge of control systems, audio solutions, digital signage, and system integration.
- Certifications include Microsoft (MS-100/101 or 102, MS-700/720/740), Basic IP networking and security, with a strong understanding and troubleshooting ability for MS Teams or Zoom phone clients, MS Teams/Zoom Rooms, Teams/Zoom phones and related OEM technologies.
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Audio/Video Support Specialist
1 week ago
Houston, Texas, United States UnifiedCommunications Full timeJob SummaryWe are seeking a highly skilled and customer-focused Audio/Video Support Specialist to join our team at UnifiedCommunications. As a key member of our support team, you will be responsible for providing technical assistance and solutions to our customers utilizing our AV and Unified Communications products.Key ResponsibilitiesCustomer...
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Audio/Video Support Specialist
1 day ago
Houston, Texas, United States UnifiedCommunications Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Technical Support Agent to join our Unified Communications team. As an Audio/Video Support Specialist, you will play a critical role in providing technical assistance and solutions to our customers utilizing our AV and Unified Communications products.Key ResponsibilitiesCustomer...
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