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IT Support Specialist

2 months ago

Brooklyn, New York, United States Insight Enterprises Full time

Requisition Number: 98497

At Insight Enterprises, we're seeking a skilled IT Support Specialist to join our team. As a key member of our Residency Offering, you'll provide strategic technical resources to our customers on a contractual basis.

This role is perfect for someone with a strong background in managing application-related tasks and a basic understanding of infrastructure principles. You'll work closely with internal teams and external partners to ensure effective utilization and support of our systems.

Key Responsibilities:

Application Support:

  • Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
  • Collaborate closely with internal teams and external partners for training, support, and software releases.
  • Monitor and report on order monitoring, sales, and support selling events.
  • Act as a champion for Cegid, ensuring effective utilization and support.
  • Administer Teams Merchandising application, Waitwhile application, and traffic count.
  • Assist in the escalation process for application provisioning and access for new staff.

Infrastructure Support:

  • Manage payment hubs, payment devices, iPhones, and their deployment.
  • Coordinate with regional IT teams for equipment replacement and new IT deployments.
  • Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
  • Oversee digital screens, wayfinding, digital artwork, and support restaurant providers.

VLM Support:

  • Ensure incidents and problems are managed promptly.
  • Manage enhancement requests and escalations between store and vendor for VLM.

Other Responsibilities:

  • Coordinate additional support during peak periods and events.
  • Provide IT support for brand exhibitions and manage related documentation.
  • Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.

Qualifications:

  • Proven experience in application support and infrastructure management.
  • Strong understanding of Cegid and other relevant POS applications.
  • Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
  • Excellent problem-solving and communication skills.
  • Ability to work collaboratively with cross-functional teams and external partners.
  • Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.