Residential Support Specialist

3 days ago


Brooklyn, New York, United States FORTUNE SOCIETY INC Full time

Job Summary:

FORTUNE SOCIETY INC is seeking a dedicated and detail-oriented Residential Support Specialist to join our team. In this role, you will be responsible for maintaining a safe and secure environment for tenants, staff, and guests.

Key Responsibilities:

  • Monitor all tenants and guests entering and leaving the building.
  • Document all activities in the communication logbook.
  • Regularly patrol tenant floors and administrative offices.
  • Regularly patrol perimeter checks of the building.
  • Intervene in crisis situations and provide appropriate support when necessary.
  • Gather and maintain work order requests and submit to maintenance.
  • Conduct an orientation to the building for all tenants.
  • Answer phones and direct calls as required.
  • Monitor security cameras.

Requirements:

  • High school diploma or GED/HSE or related experience.
  • Experience working in an institutional setting and/or providing security services.
  • Certified in CPR and First Aid a plus.
  • Will be required to obtain CPR and First Aid Certification after employment.
  • Comfortable with computer-based data entry and using Microsoft Office.
  • Good written and verbal communication skills.
  • Excellent judgment and conflict resolution skills.
  • Fully vaccinated against COVID-19 with a Centers for Disease Control (CDC) or World Health Organization (WHO) authorized vaccine.

Working Conditions:

The Residential Support Specialist will be required to physically monitor hallways of a 12-floor building and climb multiple flights of stairs when needed.

Why Join Us:

FORTUNE SOCIETY INC is a leading reentry and justice-informed service organization dedicated to supporting successful reentry from incarceration and promoting alternatives to incarceration. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a chance to make a meaningful difference in the lives of our clients.



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