Customer Support Representative

6 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Crown Equipment Full time
Role Summary

We are seeking a skilled Customer Support Representative to join our team in Henderson, NV. The successful candidate will be responsible for providing exceptional support to customers and service technicians by answering incoming parts calls, processing orders, and developing relationships with vendors.

Key Responsibilities:

  • Answer and process incoming parts calls from customers and service technicians
  • Pull orders, receive, and put up stock
  • Order parts and develop relationships with Crown factory and outside vendors
  • Enhance customer retention by monitoring satisfaction and responding to concerns
  • Maintain direct contact with current and prospective customers
  • Prepare customer quotes
  • Process paperwork
  • Inventory control, including cycle counts of stockroom, vans, and customer consignments

Requirements:

  • High school diploma or equivalent
  • Excellent verbal and written communication, interpersonal, organizational, numerical perception, and computer skills
  • Able to lift 50 lbs.
  • Valid driver's license and good driving record
  • Parts or inventory control experience and lift truck industry experience preferred

Compensation:

$45,000 - $60,000 per year, depending on experience

Benefits:

  • Health/Dental/Vision/Prescription Drug Plan
  • Flexible Benefits Plan
  • 401K Retirement Savings Plan
  • Life and Disability Benefits
  • Paid Parental Leave
  • Paid Holidays
  • Paid Vacation
  • Tuition Reimbursement


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