Customer Experience Representative

5 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Ambient Edge Full time
Company Overview: Ambient Edge is a leading provider of [industry] services, committed to delivering exceptional customer experiences through innovative solutions and best-in-class service. As a Customer Experience Representative, you will be part of a talented team that drives customer satisfaction and loyalty.

About the Role: The ideal candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. You will be responsible for responding to customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:
  • Manage customer relationships, ensuring prompt and efficient resolution of issues.
  • Develop and maintain knowledge of our products and services, using this expertise to inform customer interactions.
  • Collaborate with internal teams to drive customer satisfaction and loyalty.


Requirements:
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Minimum 1-year customer service experience, preferably in a call center environment.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Able to work in a dynamic, fast-paced environment.


Estimated Salary: $50,000 - $65,000 per year, depending on experience.

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