Customer Support Specialist

1 month ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Paysign, Inc. Full time

We are looking for a highly skilled Bilingual Customer Care Representative to join our team at Paysign, Inc. The ideal candidate will be fluent in both English and another language.

About the Job:

  • This is a full-time position working on an overnight shift.
  • The Customer Care Representative will interface with customers via inbound calls, outbound calls, email, and chat to resolve issues with products or services.
  • They will practice best-in-class customer care, focusing on delivering exceptional service and resolving issues efficiently.

Key Responsibilities:

  • Interface with customers via various communication channels (calls, emails, chats).
  • Resolve customer complaints and issues related to products or services.
  • Maintain accurate records of customer interactions.

Requirements:

  • Fluency in both English and another language.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.

Benefits:

  • A competitive salary of $45,000 - $55,000 per year.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Opportunities for professional growth and development.


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