Customer Support Specialist
1 month ago
We are looking for a highly skilled Bilingual Customer Care Representative to join our team at Paysign, Inc. The ideal candidate will be fluent in both English and another language.
About the Job:
- This is a full-time position working on an overnight shift.
- The Customer Care Representative will interface with customers via inbound calls, outbound calls, email, and chat to resolve issues with products or services.
- They will practice best-in-class customer care, focusing on delivering exceptional service and resolving issues efficiently.
Key Responsibilities:
- Interface with customers via various communication channels (calls, emails, chats).
- Resolve customer complaints and issues related to products or services.
- Maintain accurate records of customer interactions.
Requirements:
- Fluency in both English and another language.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
Benefits:
- A competitive salary of $45,000 - $55,000 per year.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Opportunities for professional growth and development.
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