Customer Service Representative
4 weeks ago
Are you passionate about delivering exceptional customer experiences? We're looking for a skilled Customer Service Representative to join our team at CarMax in Henderson, Nevada.
About the Role:
- We are seeking a highly motivated and empathetic individual to connect with customers via phone, online, or text message to answer their questions, resolve issues, and provide personalized support.
- You will be responsible for handling a wide range of customer interactions, from straightforward inquiries to complex complaints, ensuring that every customer feels valued and heard.
- In this fast-paced environment, you will work collaboratively with our team to meet goals and deliver exceptional results.
- To succeed in this role, you must possess excellent communication and problem-solving skills, as well as the ability to thrive in a high-energy setting.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries, resolve issues, and provide personalized support via phone, online, or text message.
- Triage and Routing: Triaged incoming calls and messages to ensure efficient resolution and minimize wait times.
- Administrative Tasks: Complete administrative tasks such as processing payments, updating customer information, and maintaining accurate records.
Requirements and Qualifications:
- Educational Background: High school diploma or equivalent required.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers and colleagues.
- Technical Skills: Basic computer knowledge, including word processing and typing skills.
- Availability: Flexibility to work various shifts, including nights, weekends, and holidays, is essential.
About CarMax:
CarMax disrupted the auto industry by delivering an honest, transparent, and high-integrity experience to customers. With over 200 locations nationwide, we're committed to helping associates grow their careers and achieve their best, both at work and in their communities.
Our team of more than 25,000 associates works together to deliver iconic customer experiences, making us one of the FORTUNE 100 Best Companies to Work For.
We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Salary: $45,000 - $60,000 per year, depending on experience.
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