Hotel Public Area Attendant
3 days ago
Job Summary
The Equinox Resort is seeking a highly detail-oriented and customer-focused individual to join our Housekeeping team as a Lobby Attendant. This role is crucial in creating a memorable experience for our guests through their attention to detail and care in preparing and maintaining the public spaces and assisting the room attendants.
Key Responsibilities
- Engage with guests to ensure their stay is going well and provide exceptional customer service.
- Work collaboratively with the housekeeping team to maintain the cleanliness and organization of the resort.
- Walk all assigned floors at the beginning and end of shift to collect trash, soiled linen, and other items.
- Pick up clean linen and replenish the linen stock on each floor pantry.
- Ensure the cleanliness of all public areas, including bathrooms, lounge areas, and hallways.
- Assist room attendants with heavy lifting during super cleaning and spring cleaning of rooms.
- Clean all public areas in accordance with department standard operating procedures.
- Remove soiled linen and trash from all service areas and transport to the designated locations.
- Respond to guests and team members in a friendly and helpful manner.
Requirements
- Previous housekeeping experience is desirable.
- A neat and pleasant personality is essential.
- Strong time management skills and ability to work on feet for extended periods.
- Effective communication skills and ability to move, traverse, and position self to reach corners and high places.
- Ability to lift, carry, and position loads of at least 25lbs.
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