Patient Services Coordinator
2 weeks ago
Position Summary:
The Patient Services Coordinator is essential in welcoming and registering patients upon their arrival at the facility.
This role is crucial for ensuring a positive experience for patients, as they are the initial point of contact when making appointments or visiting the office.
The Patient Services Coordinator oversees all front desk functions, which encompass, but are not limited to:• Scheduling patient appointments
• Managing incoming calls
• Digitizing medical records
• Assessing patient inquiries based on urgency
• Collecting and verifying insurance details
• Processing charges and recording payments.
All staff members are expected to support the objectives and mission of Mercy Medical Center, particularly the dedication to providing patients with seamless access to high-quality care, service, and value.
Mercy emphasizes that all employees maintain its mission, including safeguarding all patient and financial information and treating every patient with respect and compassion.
Key Responsibilities:
Qualifications:
Education:
High School Diploma or GED
Prior experience in a healthcare setting is advantageous but not mandatory
Ability to work autonomously and make sound decisions when necessary
Excellent communication skills and the ability to interact courteously with colleagues, visitors, patients, healthcare providers, and the public
Flexibility, integrity, and the capability to collaborate effectively with team members
Adaptability to the evolving needs of the organization, its patients, and the healthcare landscape
Proactive contribution to a supportive and friendly workplace
Active involvement in enhancing the patient experience.
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