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Revenue Operations Specialist

2 months ago

Omaha, Nebraska, United States Signal Security Full time
About the Role

The Revenue Support Specialist plays a critical role in ensuring the financial health and operational efficiency of our franchise network. This position is responsible for partnering with Franchisees and various departments to ensure that client accounts are managed effectively, and payment cycles are optimized to maximize cash flow.

Key Responsibilities
  • Client Account Management: Collaborate with Franchisees and other departments to ensure client contracts and payment cycles are established promptly and accurately, preventing billing issues and optimizing cash flow.
  • Billing Support: Assist Franchise Owners in maintaining and updating client billing schedules and profiles, ensuring accuracy and consistency in the billing process.
  • Invoice Processing: Review daily invoice batch postings for accuracy and upload them to the accounting software. Ensure timely and precise processing of invoices to facilitate smooth financial operations.
  • Ticket Resolution: Manage tickets in the ticketing system to facilitate customer payments and resolve customer and franchise issues efficiently and effectively.
  • Revenue Analysis: Conduct monthly revenue analysis and review for each franchise to ensure all revenue is reported in the correct month and discrepancies are promptly addressed.
  • Client Issue Resolution: Work closely with Franchise Owners to resolve client billing discrepancies or issues, ensuring customer satisfaction and maintaining strong client relationships.
  • Invoice Preparation: Assist Franchise Owners in preparing client invoices and reviewing billing reports for accuracy, contributing to the overall financial accuracy of the franchise.
  • Collections Management: Perform and manage a high volume of collection activities (via phone/email) for assigned franchises to maximize cash receipts and reduce outstanding balances.
  • Process Improvement: Regularly review processes and procedures, identify areas for improvement, and implement necessary changes to enhance operational efficiency.
  • Cross-Departmental Communication: Coordinate with other departments to address and resolve issues, particularly during Franchise transitions, ensuring a smooth and uninterrupted flow of operations.
  • Training & Documentation: Maintain updated processes and procedures for training purposes, ensuring that all stakeholders are informed and equipped with the latest operational guidelines.
Requirements
  • Education: High school diploma or equivalent required
  • Experience: Minimum of one year in a growing organization with a fast-paced office environment
  • Skills: Excellent interpersonal and communication skills, both verbal and written; Excellent customer service skills; Skilled in Microsoft Office (Word, Excel, and Outlook); Ability to learn new software programs, including our accounting software Sage Intacct and our proprietary software Edge; Consistent attention to detail; Research and problem resolution skills; Strong logic and critical thinking skills; Ability to handle multiple projects at a time, shifting priorities as necessary; Ability to embrace fast-paced, dynamic environment