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Technical Support Specialist

2 months ago


Altoona, Pennsylvania, United States A3 Staffing Solutions Full time
Job Overview

Position: Technical Support Specialist

Location: Blair, NE

Type: On-call/backfill support technician

Schedule: Monday to Friday, 8 AM to 5 PM

Work Environment: 100% On-Site support

Key Responsibilities
  • Hands-on expertise in Windows imaging for both Windows 10 and Windows 11.
  • Manage and configure user accounts and permissions to ensure secure network access.
  • Implement and test security measures to prevent unauthorized access.
  • Monitor daily computer performance and troubleshoot issues as they arise.
  • Maintain and update the inventory of computer equipment.
  • Ensure seamless connectivity of desktop computers with various systems, considering compatibility.
  • Collaborate with vendors to resolve technical issues related to desktop hardware and software.
  • Facilitate system upgrades to enhance durability and performance.
  • Evaluate functional requirements to determine system purchase specifications.
  • Address hardware and network connectivity challenges.
  • Authorize and validate VPN access for remote users.
  • Assist in the technical enhancement and upkeep of desktop systems.
  • Support the testing and rollout of new applications and systems.
  • Provide training and guidance to staff on hardware and software usage.
  • Hands-on experience in troubleshooting Windows image creation and validation.
  • Experience in testing in-place upgrades using Windows Update and resolving any issues.
  • Demonstrate excellent communication and interpersonal skills.
  • Proficient in managing customer inquiries and critical cases.
  • Ensure the confidentiality, integrity, and accessibility of Windows Imaging.
Company Overview

A3 Staffing Solutions is dedicated to providing outstanding services and professionals with established work ethics and processes. We prioritize:

  • Delivering an exceptional client experience.
  • Fulfilling our commitments.
  • Building trust through integrity and transparency.
  • Creating an environment that fosters innovation.