ServiceNow Architect with IVR Integration Solution Expert
2 weeks ago
We are seeking an experienced ServiceNow Architect with expertise in IVR (Interactive Voice Response) integration solutions to lead the design, development, and implementation of ServiceNow solutions integrated with IVR systems.
Key Responsibilities:
- Design scalable, reliable, and high-performance solutions using ServiceNow's platform, modules, and capabilities.
- Integrate IVR systems with ServiceNow for automated ticketing, incident management, and other workflows.
- Collaborate with cross-functional teams to define solution requirements and ensure successful delivery.
- Ensure the integration adheres to security standards and compliance requirements.
- Provide thought leadership and expertise on ServiceNow best practices, IVR integrations, and IT Service Management (ITSM).
- Conduct performance tuning and optimization of the integrated solutions.
Qualifications:
- Experience: Minimum 8+ years of experience with ServiceNow, including hands-on experience as a ServiceNow Architect.
- IVR Expertise: Strong experience with IVR systems and their integration with service management platforms.
- Technical Skills: In-depth knowledge of ServiceNow platform capabilities, including Service Portal, ITSM, Incident, Change, and Problem Management.
- Integration Skills: Strong understanding of integration technologies (REST/SOAP APIs, Web Services) and experience in integrating ServiceNow with IVR, CRM, and other third-party systems.
- Cloud Experience: Experience with cloud platforms (AWS, Azure, or similar) and familiarity with cloud-based IVR solutions.
- Certifications: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ServiceNow Certified Implementation Specialist (preferred).
- Communication: Excellent communication and collaboration skills with the ability to work in a hybrid work environment.
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Dallas, Texas, United States Global IT Con. LLC IT Con. LLC. Full timeJob Title: ServiceNow Architect with IVR Integration Solution ExpertLocation: Dallas, TX (Hybrid)Duration: ContractJob Summary: We are seeking an experienced ServiceNow Architect with expertise in IVR (Interactive Voice Response) integration solutions to lead the design, development, and implementation of ServiceNow solutions integrated with IVR systems.This...
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Dallas, Texas, United States Global IT Con. LLC IT Con. LLC. Full timeJob Title: ServiceNow Architect with IVR Integration Solution ExpertJob Summary:We are seeking an experienced ServiceNow Architect with expertise in IVR (Interactive Voice Response) integration solutions to lead the design, development, and implementation of ServiceNow solutions integrated with IVR systems.This role involves collaborating with business...
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